Tru By Hilton Jackson
What Guests Say
Breakfast was excellent. Large selection. The most important was the front desk clerk. She was outstanding. Her name was Jackie Evans. Prompt service for our booking in and then realized restaurant next-door was having a rap music concert outside. Couldn’t hear yourself think. Phone down to the front desk, which was answered as most hotels do not. She had offered for us to change rooms to the other side of the hotel. My husband was out getting dinner and I asked her to have the room keys for the new room ready to go and tell my husband to bring the luggage cart up with him. She had everything already, and the move went smoothly. She was one of those exceptional employees that anybody would want to have working for them. Would highly recommend this hotel.
John
April 2024
There was a nice breakfast spread. Everything was fresh and hot. The supplies were sufficient, and the staff kept the area clean. When we checked in the 2 young people at the desk were helpful, friendly, and professional. Also, when checking reviews some mentioned lack of cleanliness, and bugs. Do not let that deter you. I have cleaned professionally for 30 plus years, and let me tell you this place was clean. As for bugs! Nope, not a one. And we checked, and checked some more. This is something we do not take lightly. And know how and where to look. No evidence of bugs nor were any present. We were pleased with everything. Can't say enough about how well the staff treated us and how kind everyone was. So rare to get a smile or a thank you anymore. But these young people were trained well.
Richard
October 2023
Very clean and attractive modern location with a great breakfast and automatic pancake machine (fun to watch being made but I didn't get any). The room is a little small but it is clean and I love the hardwood floors. The lobby is a great place to hang out and there is always free coffee and tea available.
Dayna
March 2024
I liked the staff, very helpful with any requests or concerns. The room was very nice and had more amenities than I expected. I especially liked that there were soap and shampoo dispensers in the bathroom.
Michael
June 2023
largest screen tv I ever had at a hotel. Rooms seemed well insulated for sound, and it had a very "new"-feeling, "notch-above" construction at 5 years old now. Clean surfaces and solid materials. It had an actual shower, not bath-turned-shower, which is appreciated. I skipped the breakfast, as it didn't look appealing to me, but seemed like standard fare.
Thomas
August 2023
Good staff, clean, good location
James
October 2024
The front desk agent Max was great. He made us feel very welcome. He brought us extra pillows within a few minutes of our asking. He had a good sense of humor and had me smiling. I was really surprised to find that he wasn't the manager. We really liked that there were rooms that had bathtubs. No one has those anymore. That was one of the main reasons we chose this hotel. The soap, shampoo, and conditioner were really nice and I liked how they were easily squeezed to get the liquid out.
Tonya
April 2023
Great stay, breakfast was really good. Staff was helpful and informative and very pleasant.
Robert
December 2022
The room was nice and very clean. Staff was very nice and available for anything you need. Price was affordable for such a nice room/hotel.
Jennifer
March 2023
It was very clean and I like the retro look
Tammy
May 2024
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